Digicel Launches New Service

Fresh off its Long-Term Evolution (LTE) network launch last November, telecommunications company Digicel is continuing to expand its product offerings. This week, the company officially unveiled its d’Concierge service at the Rodney Bay Marina. Hailed by the company as a superior service geared towards the yachting community, it allows individuals to access data services while on their boat, and offers customers a personalized experience to conduct business with the company.

Digicel St. Lucia’s Business Solutions Manager, Mr. John Gidharry, provided insight on this latest venture: “This product will allow you the opportunity whilst on your boat to seamlessly access data and all the services you enjoy on the mainland. What this means is you have unlimited connectivity on your Mifi, which will connect to your boat. Your Mifi is a device that operates with a sim card and it gives you connectivity to the data network.”  When connected to the data service, it can be also be accessed while in St. Vincent and Grenada.

D’Concierge coordinator Ms. Brenda Barbour-Charles explained that the service is actually an umbrella term for many products and services. “It’s basically providing a better experience in doing business with Digicel, so it’s more personalized in whatever aspect the customer wants,” she said. Saint Lucia is the pilot country for this newest product, with Digicel planning to branch out to other islands, depending on the feedback. More information on the d’Concierge service can be found on digicelgroup.com/d-concierge.